Develop and implement business plans – Hire Academic Expert

 

 

DEVELOP AND IMPLEMENT BUSINESS PLANS

 

Introduction  3

Assessment Coversheet 6

Assessment Task 1: Knowledge questions  7

Assessment Task 1: Checklist 11

Assessment Task 2: Project Portfolio  12

Assessment Task 2: Checklist 22

Final results record  26

 

 

 

 

 

 

 

The assessment tasks for BSBOPS601 Develop and implement business plans are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.

Assessment for this unit

BSBOPS601 Develop and implement business plans describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.

For you to be assessed as competent, you must successfully complete two assessment tasks:

  • Assessment Task 1: Knowledge questions – You must answer all questions correctly.
  • Assessment Task 2: Project – You must work through a range of activities and complete a project portfolio.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor. Submissions must be made in soft copy. This might be in person through a USB drive, through email or the Leeds College Learner Portal.

Assessment Cover Sheet

At the beginning of this booklet, you will find an Assessment Cover Sheet. Please fill it in, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the feedback section on the Final Results Record.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Satisfactory (NS). You must complete all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for that unit. If one or more of your tasks are assessed as Not Satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).  You can have 2 further attempts to complete the task and achieve a Satisfactory outcome.  You will be given a timeframe for your resubmission and advised what you must include in your re-submission.

If, after the third attempt, you are still assessed as Not Satisfactory for a task, you will need to complete additional training and assessment to support you in achieving a Competent outcome. This may incur an additional fee for students as identified in the fees and charges information.

Student plagiarism, cheating and collusion

Leeds College has a no tolerance policy for plagiarism, cheating and collusion. Students are expected to always act with integrity and only submit work that is their own or that has been appropriately referenced and includes acknowledgements of all resource materials used in the preparing the work.

At the time of assessment submission, you will be required to sign a declaration that the work provided is your own and that you have not cheated or plagiarised the work or colluded with any other student/s.

If you are found to have plagiarised, cheated or colluded, you will be given an opportunity to respond to the allegations.  If you are found to have plagiarised, cheated or colluded, we will be required to take disciplinary action. The immediate result of a plagiarised assessment is fail.

All student work must be written in their own words, except where acknowledged through quotations and referencing. For more information on Plagiarism and Cheating refer to Leeds College Training and assessment P&P.

Reasonable adjustment in assessment

If you need modifications to assessments due to disability, illness or special considerations – this is called reasonable adjustment.

Reasonable adjustment can involve:

  • Making training and assessment resources and methods more accessible e.g. providing learner workbooks in an audio format or on different coloured paper.
  • Adapting physical facilities, environment and/or equipment e.g. setting up hearing loops.
  • Making changes to the assessment arrangements e.g. more time allowed for assessments.
  • Making changes to the way evidence for assessment is gathered e.g. written questions asked orally

Please speak to your assessor if you think that you may need an adjustment made. Note these adjustments are made at the discretion of your assessor based on your identified needs.

File naming conventions

It is important that you use a consistent file naming convention for each file that you submit. For all files that you submit throughout the assessment for this course, Leeds college recommends to use the following convention:

competency code task number student name date

For example: BSBLDR501 AT1 Student Name 25-04-2021

 

 

Please fill out this cover sheet clearly and accurately.  Make sure you have kept a copy of your work.

Unit/s:  BSBOPS601
Assessment Task Date Was this a re-submission? Y/N
Knowledge Questions    
Project    

 

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment? ¨   Yes ¨  No
Do you understand the requirements of this assessment? ¨   Yes ¨  No
Do you agree to the way in which you are being assessed? ¨   Yes ¨  No
Do you have any special needs or considerations to be made for this assessment?  If yes, what are they?

_____________________________________________________________________________________________

¨   Yes ¨  No
Do you understand your rights to appeal the decisions made in an assessment? ¨   Yes ¨  No
Have you completed the weekly mandatory self-study hours and the activities? ¨   Yes ¨  No

STUDENT DECLARATION

I                                                                                                      declare that these tasks are my own work.

  • None of this work has been completed by any other person.
  • I have not cheated or plagiarised the work or colluded with any other student/s.
  • I have correctly referenced all resources and reference texts throughout these assessment tasks.
  • I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Name   Signature   Date  

 

Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

comply with the due date for assessment which your assessor will provide. If this is your first attempt, the due date would be the end date of the unit. If this is a re-submission, please confirm the due date with your assessor.

adhere with Leeds’s submission guidelines. All assessments must be submitted electronically. You must prepare your assessment in the MS Word or PDF format for this task, and deliver it to your assessor via email, USB drives, or through learner portal if active.

When preparing your portfolio, ensure you have covered every section of the task. To avoid confusion, ideally you will reference each section of the task in your submission, e.g Task 1, Section 2, <title>.

submit work, which is original and, where necessary, properly referenced. Your work will be crosschecked thoroughly. If you use any information from online resources, books, articles, websites, etc., please ensure to reference your source.

submit a completed cover sheet with your work. If this is a resubmission, you must fill the coversheet again.

submit work, which is original and, where necessary, properly referenced

Assessment information

This is an open book task. You may refer to your unit slides, Student book and any other resource.

You will be attempting this task in class. If you are unable to complete the task, you may continue working on it outside of classroom.

You will submit:

·         Student Assessment booklet with coversheet filled and signed

You will need at minimum your learning resources, access to a laptop, and internet for this task.

Avoid sharing your answers with other students.

Ensure you understand the questions, and details of the responses required such as number of examples, depths of explanations, etc. and provide complete answers. This is a competency-based assessment, and you must ensure to achieve competency.

 

Questions

Provide answers to all of the questions below:

  1. Outline three reasons why a company may choose to develop a business plan.
  1. Identify the key steps involved in developing a business plan (at least four).
  1. List five common components of a business plan.
  1. Outline three areas that the initial business planning process may address.
  1. Describe the purpose of a SWOT analysis in a business planning process.
  1. Explain the relationship between performance objectives and key performance indicators in a business plan.
  1. Explain why it is important for a business to use a range of performance measures within its business plan.
  1. If a business plan has an objective of improving customer satisfaction, identify three performance measures that could be used to measure customer satisfaction.
  1. Identify key stakeholders who may be involved in business planning and explain how they are involved.
  1. Explain the importance of pre-existing strategic, business, and operational plans to the development of a new business plan.
  1. Explain why it is important to understand a business’ vision, mission, values and objectives when developing a business plan. Give an example to illustrate your answer.
  1. Describe at least three regulations/permits requirements/licence requirements to consider when initiating a new business activity that may require a permit or licence.

 

 

 

Assessment Task 1: Checklist

Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully? Comments
Yes No  
Question 1      
Question 2      
Question 3      
Question 4      
Question 5      
Question 6      
Question 7      
Question 8      
Question 9      
Question 10      
Question 11      
Question 12      
Task outcome: ¨  Satisfactory ¨  Not satisfactory
Assessor signature:  
Assessor name:  
Date:  

 

 

 

Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through several activities and completing and submitting a project portfolio.

You will need access to:

  • a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access
  • your learning resources and other information for reference
  • Project Portfolio
  • Simulation Pack (if using the case study) or a pre-existing Strategic Plan, business plan or Operation Plan (if using your own business).

Ensure that you:

  • comply with the due date for assessment which is the last day of your unit unless otherwise advised
  • adhere with submission guidelines
  • answer all questions completely and correctly
  • submit work which is original and, where necessary, properly referenced
  • submit a completed cover sheet with your work
  • avoid sharing your answers with other students.

 

Assessment information
This is an open book task. You may refer to your unit slides, Student book, business resources of your business of choice (if not using the simulation pack) and any other resource.

You will be attempting this task in class. If you are unable to complete the task within the class allocated time, you may continue working on it outside of classroom.

 

You will have to submit:

1.      Student Project Portfolio document

2.      Any additional Evidence that is required for this task including additional documents, evidence of research, photos, video footage, PowerPoint presentation slides, etc.

You will need to arrange access to a suitable place to complete activities that replicates a business environment including a meeting space and computer and internet access

Avoid sharing your answers with other students.

Ensure you understand the questions, and details of the responses required such as number of examples, depths of explanations, etc. and provide complete answers. This is a competency-based assessment, and you must ensure to achieve competency in all areas and questions in order to be deemed satisfactory.

 

 

 

Activities

Complete the following activities:

  1. Carefully read the following:
This project requires you to develop and implement a business plan. As part of the assessment you, you will:

·           analyse and research the aspects of your business relevant to the business plan

·           write a business plan

·           implement the business plan

·           monitor, evaluate and respond to performance relating to the business plan.

  Vocational education and training is all about gaining and developing practical skills that are industry relevant and that can help you to succeed in your chosen career. For this reason, we are giving you the choice to base this project on your own business, one you work in or are familiar with, or you can use the case study provided. This will mean that you are applying your knowledge and skills in a relevant, practical and meaningful way to your own situation!
  If you are using the case study business, all relevant information for you to complete this assessment can be found in the Simulation Pack.

If you are basing this assessment on your own choice of business or work area, make sure you have access to all required information (read through the requirements in the green boxes below for further information). Speak to your assessor to get approval if you want to base this on your own business.

You will be collecting evidence for this unit in a Project Portfolio. The steps you need to take are outlined below. Before you begin, complete page 4 of your Project Portfolio.

Start working on Section 1 of your Project Portfolio. Steps 2 and 3 form part of Section 1.

If you are basing this assessment on your own business, you need access to at least one pre-existing Strategic Plan, business plan or Operational Plan. The plan should provide information about the business vision, mission, values, objectives, goals, financial targets, management arrangements and marketing approaches.

  1. Plan to develop a business plan.
Research and analyse your business in preparation for developing a business plan. To do this, you need to:

·           describe the legislative and regulatory requirements relevant to developing your business plan and explain how they are relevant to your role

·           describe the organisational requirements relevant to developing your business plan, including:

o     pre-existing strategic, business and/or operational plans

o     existing business vision, mission, values, objectives, goals, financial targets, management arrangements, marketing strategies and pricing structures

o     other organisational requirements (such a templates etc.)

·           research the market requirements for your business’ products/services/programs (include mathematical information in your research)

·           research information relevant to the competitors of your business and business plan (include at least one competitor and include mathematical information in your research)

·           research other industry-related information

·           analyse your business and its objectives (consider the research you’ve done on the vision, mission, values, objectives, goals, competitors, financial targets, management arrangements and marketing approaches).

Examples of mathematical information related to the market and competitors may include:

·           price options for products or services

·           labour costs

·           resource costs

·           number of competitors

·           percentage market share of competitors

·           number of customer reviews and ratings.

  1. Propose performance and productivity targets.
Propose performance objectives and measures for three key aspects of your business (include at least one financial indicator such as revenue).
Examples of key aspects include:

·           staffing

·           logistics

·           manufacturing

·           financial processes

·           marketing

·           customer care

·           social responsibility.

Make sure you have answered all questions in Section 1. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 1 of the Project Portfolio and make sure you attach these when you submit this section.

Start working on Section 2 of your Project Portfolio. Steps 4 to 8 form part of Section 2.

If you are using your own business, you need access to at least two stakeholders willing to participate in a meeting (step 4). These people must agree to their participation being viewed by your assessor (in person, online or via video recording). You also need information that allows you to confirm that skilled labour is available to implement your business plan (step 7). Information about the availability of skilled labour may for example be found in:

·           existing work plans

·           staff lists and work hours

·           project plan

·           information from recruitment agents.

  1. Develop performance objectives and measures in consultation with others.
First, identify who you will meet with and describe how you will lead, facilitate, and influence the discussion.

Schedule the meeting by adding it to your Calendar and send a meeting invite to the attendees.

If you are using the case study business, you will meet with the two Owners of the business and the Administrative Manager.
Meet with at least two stakeholders to develop and agree on performance objectives and measures of your business plan. These must include productivity and performance targets for at least three key result areas (you must include at least one financial indicator in your agreed performance targets).

First, present your proposed key aspects of business and related productivity and performance targets to the meeting attendees (proposed in step 3 and Section 1 of the Project Portfolio), then seek their input to reach an agreement on the final targets.

As part of the meeting, you are required to demonstrate your ability to:

·           lead a team

·           facilitate group interaction

·           influence the direction of the outcomes of the meeting

·           present information/seek advice (using appropriate language, listening to the views of others, asking questions to clarify and confirm understanding).

This meeting should take 20 to 30 minutes.

If you are basing this assessment on your own business, this meeting may take place with actual people who work for/are associated with your chosen business. Alternatively, your assessor may play the role of one or more team members. Speak to your assessor if you require a role-play interaction.

If you are using the case study business, you will participate in this meeting in a round-table type discussion. First, each student will have a chance to summarise their proposed productivity and performance targets. Then, each student will have 5 minutes to lead the meeting in the role of the Operations Manager while the other students play the roles of the two Owners and Administrative Manager. At the end of the meeting, all role-play participants must agree on the productivity and performance targets of the business plan, including financial indicators.

This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

After your meeting, summarise the business plan performance and productivity targets agreed to during your meeting.
  1. Develop a business plan.
Develop a written business plan (for at least three years) that includes:

·           a description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats.

·           key business aspects to be addressed and the products/services/initiatives that will support the key aspects

·           agreed performance objectives and measures (including financial indicators) of key aspects of your business and how they will be measured

·           financial, physical, and human resource requirements (including the skilled labour requirements)

·           regulatory requirements

·           marketing strategy.

Skilled labour involves work that requires skills that have usually been trained for, such as Trainers, Accountants, Mechanics, Project Leaders, Human Resources personnel etc.

The text of your business plan should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Use the template provided in the Project Portfolio. However, if your business has its own template, use that instead.

  1. Communicate the business plan.
Draft an email to relevant stakeholders (those you met with in step 4) to communicate the business plan to them. In your email, summarise the contents of the business plan.
You may assume your business plan is attached to the email.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

  1. Confirm that skilled labour is available to implement the plan.
Access relevant information to confirm that skilled labour (identified in your business plan) is available for the plan to be implemented.
If you are using the case study business, you are required to view the staff list. Highlight the available skilled labour.
Make sure you have answered all questions in Section 2. Submit to your assessor for review.

You are also required to attach certain documents as part of your evidence – review the documents you need to attach as outlined in Section 2 of the Project Portfolio and make sure you attach these when you submit this section.

Start working on Section 3 of your Project Portfolio. Steps 8 to 13 forms part of Section 3.

Assume a period has passed and your business plan has been implemented. Your assessor will have provided you with simulated information to monitor, review and evaluate your business plan (step 9 onward).

  1. Report system failures or variances promptly.
Assume that your business premises and/or staff have been exposed to COVID-19 and you have been required to shut down and isolate for two weeks.
Report the variance to all relevant people promptly, indicating what your response to the situation is.
If you are using the case study, your cleaning staff were exposed to COVID-19 while attending an informal work function at a nearby restaurant. Draft three emails showing a prompt response to the situation. The first email should be to all customers to explain the situation, apologize for the inconvenience and offer a goodwill gesture (such as a discount or a free carpet clean). The second email should be to the Directors to explain the situation and outline your communication strategy. The third email should be to the cleaning staff to empathise and help if required.
  1. Report on key aspects of the business.
Write a report on the business’ performance. In your report:

·           summarise the business performance

·           evaluate the key aspects of your business against the planned objectives

·           review the performance indicators in your business plan (identify at least one change)

·           evaluate the legislative compliance of your business

·           identify underperformance of staff members

·           analyse the strengths and weaknesses of the business plan

·           identify any variations required to the business plan (at least one).

·           establish ongoing review processes.

Use the template provided in the Project Portfolio. However, if your business has its own template, use that instead.
  1. Update your business plan to address variances and refine performance indicators.
Update your business plan to address at least one variance and to refine the performance indicators.
Base your update on the outcomes of your report in step 9.

Highlight the changes.

  1. Share your report and updated business plan with relevant stakeholders.
Draft an email to relevant stakeholders (those you shared your original business plan with) to communicate the Updated business plan to them and share your report (from step 9).
You may assume your business plan and report are attached to the email.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

  1. Test your performance measurement systems and refine if required.
Select one performance measurement system outlined in your business plan and test it by completing the checklist in the Project Portfolio. If required, refine the system.
Base your responses to the checklist on your evaluation in the Report of Key Aspects of your business.

If you are using the case study, you are required to test the Job Description of the Marketing Assistant for its accuracy and completeness. Make necessary changes.

  1. Address underperformance.
You have already identified an underperforming staff member in step 9.
Meet with the underperforming staff member and provide them with coaching to address their underperformance. For example, if the staff member is hesitant to interact with certain customers, coach them by providing role play scenarios to show them how to approach the customer and allow them a chance to practice with you being the customer.

As part of the coaching session:

·           explain why coaching is needed (e.g., how is the person underperforming)

·           ask the person if there are any reasons for their underperformance

·           together, identify goals for coaching over a specified period (e.g., what you want to achieve at the end of three months)

·           provide coaching to address underperformance (e.g., ask them to participate in a role-play with you demonstrating how to interact with difficult customers)

·           provide constructive feedback on their performance during the coaching session (e.g., I liked how you nodded to show the customer you understand. Next time rephrase what the customer said to clarify you understand what they want…)

·           set a time for the next coaching session.

This coaching session should take 10 minutes.

This meeting may take place with an actual person who works for/is associated with your chosen business. Alternatively, classmates or your assessor may play the role of an underperforming staff member. This can either be viewed in person by your assessor or you may like to video record the session for your assessor to watch later. Your assessor can provide you with more details at this step. Make sure you follow the instructions above and meet the timeframes allocated. If this session is not viewed in person by your assessor, you will attach proof of the meeting to Section 2 of your Project Portfolio.

  1. Submit your completed Project Portfolio.
Make sure you have completed all sections of your Project Portfolio, answered all questions, provided enough detail as indicated and proofread for spelling and grammar as necessary. Remember to submit all necessary attachments as indicated.

 

 

Assessment Task 2: Checklist

Did the student: Completed successfully? Comments
Yes No  
Research and analyse their business in preparation for developing a business plan, including:

·           describing the legislative and regulatory requirements relevant to developing the business plan and explaining how its relevant to their role

·           describing the organisational requirements relevant to developing your business plan, including:

o     pre-existing strategic, business and/or operational plans

o     existing business vision, mission, values, objectives, goals, financial targets, management arrangements, marketing strategies and pricing structures

o     other organisational requirements (such a templates etc.)

·           researching the market requirements for their business’ products/services/programs (including mathematical information)

·           researching information relevant to the competitors of their business and business plan (including at least one competitor and mathematical information)

·           researching other industry-related information

·           analysing their business and its objectives?

     
Propose performance objectives and measures for three key aspects of their business (including at least one financial indicator)?      
·           identifying who they will meet with and describing how they will lead, facilitate, and influence the discussion

·           scheduling a meeting by adding it to their Calendar and send a meeting invite to the attendees

·           meeting with at least two stakeholders to develop and agree on performance objectives and measures, including:

o     leading a team

o     facilitating group interaction

o     influencing the direction of the outcomes of the meeting

o     presenting information/seek advice

o     using appropriate language

o     listening to the views of others

o     asking questions to clarify and confirm understanding?

     
Develop a written business plan (for at least three years) that includes:

·           a description of the business, including current products, services or programs and its strengths, weaknesses, opportunities, and threats

·           key business aspects to be addressed and the products/services/initiatives that will support the key aspects

·           agreed performance objectives and measures (including financial indicators) of key aspects of the business and how they will be measured

·           financial, physical, and human resource requirements (including the skilled labour requirements)

·           regulatory requirements

·           marketing strategy?

     
Communicate the business plan by drafting an email to relevant stakeholders?      
Confirm that skilled labour is available to implement the plan?      
Report system failures or variances promptly, indicating their response to the failure/variance?      
Write a report on the business’ performance that:

·           summarises the business performance

·           evaluates the key aspects of the business against the planned objectives

·           reviews the performance indicators in the business plan

·           evaluates the legislative compliance of the business

·           identifies underperformance of staff members

·           analyses the strengths and weaknesses of the business plan

·           identifies any variations required to the business plan (at least one)

·           establishes ongoing review processes?

     
Update their business plan to address variances and refine performance indicators?      
Share their report and updated business plan with relevant stakeholders by drafting an email?      
Test one performance measurement system and refine if required?      
Meet with the underperforming staff member and provide them with coaching to address their underperformance.

Coaching included:

·           explanation of why coaching is required

·           setting goals for a specified period

·           providing coaching to address underperformance

·           provide constructive feedback on their performance during the coaching session

·           set a time for the next coaching session?

     
Task outcome: ¨  Satisfactory ¨  Not satisfactory
Assessor signature:  
Assessor name:  
Date:  

 

 

 

 

 

 

 

Student name:  
Assessor name:  
Date  

Final assessment results

Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results   C NYC  

Feedback

 

 

 

 

 

 

 

 

 

 

  • I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

 

Assessor signature:   _________________________________________   Date:  _________________