1MSHA COMPETENCY SELF ASSESSMENT The MSHA program is dedicated to ensuring your progress in our program. To be able to measure this progress, we will be asking you to regularly do self-assessments on the competencies of our program. This will allow us (and you) to monitor how you are growing through the curriculum in our program. Your input is critical to see if you are meeting the goals of this program and to help us improve the program in the future. Your responses will be discussed during your next advisement appointment, so please be honest in your feedback. Note: Please remember that this is your honest evaluation of yourself. Saying you have an advanced level of understanding in any competencies indicates an expertise that current executives may not feel they have. Be honest in your feedback — this is to help you.What is your full name (First Last)?What is your student ID number?What areas of health administration are of interest to you?2LEADERSHIP COMPETENCIESLEADERSHIP SKILLS AND BEHAVIOR NOVICE COMPETENT EXPERT1 2 3 4 5Articulate/Communicate mission, objectives and prioritiesIncorporate management techniques and theories into leadership activitiesAnalyze problems, promote solutions, encourage decision makingLeadership styles/techniquesENGAGING CULTURE AND ENVIRONMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Create an organizational culture built on trust, transparency and focus on service improvement that encourages teamwork and supports diversityEncourage a high level of commitment from employees by establishing and communicating a compelling organizational vision and goalsHold self and others accountable to surpass organizational goalsLEADING CHANGE AND DRIVING INNOVATIONNOVICE COMPETENT EXPERT 1 2 3 4 5Promoting ongoing learning and improvement in the organizationRespond to the need for change and lead the change processEncourage diversity of thought to support innovation, creativity, and improvementLEADERSHIP DEVELOPMENT PLAN3COMMUNICATION AND RELATIONSHIP MANAGEMENT COMPETENCIES RELATIONSHIP MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate effective interpersonal relationships and the ability to develop and maintain positive stakeholder relationshipsPractice and value transparent shared decision making and understanding its impacts on internal/external stakeholdersDemonstrate collaborative techniques for engaging and working with stakeholdersCOMMUNICATION SKILLS AND ENGAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Exercise cultural sensitivity in internal and external communicationDemonstrate strong listening and communication skillsPresent results of data analysis in a way that is factual, credible and understandable to decision makersPrepare and deliver business communications such as meeting agendas, presentation, business reports and project communication plansDemonstrate understanding of the function of media and public relationsFACILITATION AND NEGOTIATION NOVICE COMPETENT EXPERT1 2 3 4 5Manage conflict through mediation, negotiation and other dispute resolution techniquesDemonstrate problem solving and problem-solving skillsBuild and participate in effective multidisciplinary teamsCOMMUNICATION AND RELATIONSHIP MANAGEMENT PLAN4PROFESSIONALISM AND SOCIAL RESPONSIBILITY COMPETENCIES PERSONAL AND PROFESSIONAL ACCOUNTABILITY NOVICE COMPETENT EXPERT 1 2 3 4 5 Advocate for and participate in healthcare policy initiativesAdvocate for rights and responsibilities of patients and their familiesDemonstrate an ability to understand and manage conflict-of-interest situations as defined by organizational bylaws, policies and proceduresCommit to competence, integrity, altruism and the promotion of the public goodPromote quality, safety of care and social commitment, in the delivery of health servicesPROFESSIONAL DEVELOPMENT AND LIFELONG LEARNING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate commitment to self-development including continuing education, networking, reflection and personal improvementCONTRIBUTIONS TO THEPROFESSION NOVICE COMPETENT EXPERT 1 2 3 4 5 Contribute to advancing the professional of healthcare management by sharing knowledge and experienceDevelop others by mentoring, advising coaching and serving as a role modelSupport and mentor high-potential talent within both one’s organization and the profession of healthcare managementSELF-AWARENESS NOVICE COMPETENT EXPERT 1 2 3 4 5 Be aware of one’s own assumptions, values, strengths and limitationsDemonstrate reflective leadership by using self-assessment and feedback from others in decision makingETHICAL CONDUCT AND SOCIAL CONSCIOUSNESS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate high ethical conduct, a commitment to transparency and accountability for one’s actionsUse the established ethical structures to resolve ethical issuesMaintain a balance between personal and professional accountability, recognizing that the central focus is the needs of the patient/community5PROFESSIONALISM AND SOCIAL RESPONSIBILITIES DEVELOPMENT PL AN6HEALTH AND HEALTHCARE ENVIRONMENT COMPETENCIES HEALTHCARE SYSTEMS AND ORGANIZATIONS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of system structure, funding mechanisms and how healthcare services are organizedBalance the interrelationships among access, quality, safety, cost, resource allocation, accountability, care setting, community need and professional rolesAssess the performance of the organization as part of the health system/healthcare servicesUse monitoring systems to ensure legal, ethical, and quality/safety standards are met in clinical, corporate and administrative functionsPromote the establishment of alliances and consolidation of networks to expand social and community participation in health networking, both nationally and globallyHEALTH WORKFORCE NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate the ability to optimize the healthcare workforce around local critical workforce issues, such as shortages, scope of practice, skill mix, licensing and fluctuations in servicePERSON-CENTERED HEALTH NOVICE COMPETENT EXPERT 1 2 3 4 5 Effectively recognize and promote patients and their family’s/caregiver’s perspectives in the delivery of careInclude the perspectives of individuals, families and the community as partners in healthcare decision-making processes, respecting cultural differences and expectationsPUBLIC HEALTH NOVICE COMPETENT EXPERT 1 2 3 4 5 Establish goals and objectives for improving health outcomes that incorporate an understanding of the social determinants of health and of the socioeconomic environment in which the organization functionsUse vital statistics and core health indicators to guide decision making and analyze health trends of the population to guide the provision of health servicesManage risks, threats, and damage to health during disasters and/or emergency situationsEvaluate critical processes connected with the public health surveillance and controls systems and communicate relevant surveillance information to increase response to risks, threats, and damage to healthRecognize the local implications of global health events to understand global interconnectivity and its impact on population health conditions7KNOWLEDGE OF HEALTH AND HEALTHCARE ENVIRONMENT DEVELOPMENT PL AN8BUSINESS COMPETENCIES GENERAL MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of basic business practices, such as business plans, contracting, and project managementCollate relevant data and information, and analyze and evaluate this information to support or make an effective decision or recommendationSeek information from a variety of sources to support organizational performance, conduct needs analysis and prioritize requirementsLAWS AND REGULATIONS NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of laws and regulations applicable to healthcare organizationsFINANCIAL MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Effectively use key accounting principles and financial management tools, such as financial plans and measures of performance (e.g., performance indicators)Use principles of project, operations and capital budgetingPlan, organize, execute and monitor the resources of the organization to ensure optimal health outcomes and effective quality and cost controlsHUMAN RESOURCE MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Provide leadership in defining staff roles and responsibilities, developing appropriate job classification/grading systems and workforce planningDemonstrate knowledge of departmental human resource processes, including scheduling; performance appraisals; incentives; staff recruitment; selection and retention; training and education; motivation, coaching, and mentoring; and appropriate productivity measuresORGANIZATIONAL DYNAMICS AND GOVERNANCE NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of governmental, regulatory, professional and accreditation agenciesEffectively apply knowledge of organizational systems theories and behaviorsInterpret public policy, legislative and advocacy processes within the organizationDemonstrate knowledge of the role of leadership within governance structure9STRATEGIC PLANNING AND MARKETING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of key planning documents, including strategic plans, business service plans and business cases for new servicesDemonstrate knowledge of planning for business continuity in the face of potential disasters that could disrupt service deliveryDemonstrate knowledge of operating-unit strategic objectives that are aligned with the mission and strategic objectivesApply marketing principles and tools to develop appropriate marketing needs of the communityEvaluate whether proposed action(s) align(s) with the organizational business/strategic planINFORMATION MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Use data sets to assess performance, establish targets, monitor indicators and trends, and determine if deliverable are metDemonstrate knowledge of privacy and security requirementsPromote the effective management, analysis and communication of health informationRISK MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of risk management principles and programs such as risk assessment and analysis and risk mitigationQUALITY IMPROVEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate knowledge of quality assurance, satisfaction, and patient safety programs according to national initiatives on quality and patient safetyDevelop/track indicators to measure quality outcomes, satisfaction and patient safety, and plan continuous improvementSYSTEMS THINKING NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of the interdependency, integration, and competition among healthcare sectorsConnect the interrelationships among access, quality, cost, resource allocation, accountability and community needSUPPLY CHAIN MANAGEMENT NOVICE COMPETENT EXPERT 1 2 3 4 5 Demonstrate an understanding of the supply chain10BUSINESS DEVELOPMENT PL ANWhat is your full name First Last:What is your student ID number:What areas of health administration are of interest to youRow1:LEADERSHIP DEVELOPMENT PLAN:COMMUNICATION AND RELATIONSHIP MANAGEMENT PLAN:PROFESSIONALISM AND SOCIAL RESPONSIBILITIES DEVELOPMENT PL AN_2:KNOWLEDGE OF HEALTH AND HEALTHCARE ENVIRONMENT DEVELOPMENT PL AN_2:0:1:Group1: OffGroup2: OffGroup3: OffGroup4: OffGroup5: OffGroup6: OffGroup7: OffGroup8: OffGroup9: OffGroup10: OffGroup11: OffGroup12: OffGroup13: OffGroup14: OffGroup15: OffGroup16: OffGroup17: OffGroup18: OffGroup20: OffGroup21: OffGroup22: OffGroup27: OffGroup28: OffGroup29: OffGroup30: OffGroup31: OffGroup32: OffGroup33: OffGroup34: OffGroup35: OffGroup36: OffGroup37: OffGroup38: OffGroup39: OffGroup40: OffGroup51: OffGroup52: OffGroup53: OffGroup54: OffGroup55: OffGroup56: OffGroup57: OffGroup58: OffGroup59: OffGroup510: OffGroup511: OffGroup61: OffGroup62: OffGroup63: OffGroup64: OffGroup65: OffGroup66: OffGroup67: OffGroup68: OffGroup69: OffGroup610: OffGroup611: OffGroup612: OffGroup613: OffGroup614: OffGroup615: OffGroup81: OffGroup82: OffGroup83: OffGroup84: OffGroup85: OffGroup86: OffGroup87: OffGroup88: OffGroup89: OffGroup810: OffGroup811: OffGroup812: OffGroup813: OffGroup814: Off