Case Study: System Operation and Support


Please refer to the original  and previous case study assignments as needed 
Read the additional background information below
Complete the tasks that follow
Submit ONE file (a document)

Additional Background
Before installing the system at Willowbrook, Kathy Gilliard asked you to develop a plan for training.
Pre-Installation Tasks

Training – Identify the people who need training on the new system. For each group, describe the type of training you would recommend and list the topics you would cover.

New Information
The system at Willowbrook has been up and running for 5 months now, and things are moving reasonably smoothly. Willowbrook is pleased with the ability to generate one household bill rather than a series of individual bills and parents are pleased with their itemized after-care receipts. You have been asked to contract for ongoing support services on an as-needed basis. The school would like to arrange for support services in such a way that your time is used as efficiently as possible because their budget for support is small.
Post-Installation Tasks


Based on the organization’s needs, identify 3 maintenance tasks the organization needs to perform
For each task, label the type of maintenance task (i.e., corrective, adaptive, perfective, and preventive maintenance)
Explain why you labeled the task the way that you did.


Develop a support plan for the organization
Does the support plan have multiple levels? If so, why?