A Final Case: Ms. Trump’s Management Style The administrator in training (A

A Final Case: Ms. Trump’s Management Style
<
The administrator in training (AIT) had been assigned to Ms. Trump for a 2-day period. Ms. Trump, the administrator at the The Laurels, had been told only the day before. Not having had much advance notice, when the AlT arrived, Ms. Trump suggested that he shadow her for 2 days as a good way to see her administrative style in action. The first meeting of the day was with Ms. Wellborn, the head of housekeeping. Ms. Wellborn had been trying for 2 weeks to decide on the employees’ request, which she had discussed with Ms. Trump, to change their schedule to 10 hours a day, 4 days a week. Ms. Trump told Ms. Wellborn to reject the request and keep the staff on their 8-hour-a-day, 5-days-a-week work schedule.
<
Later that morning Ms. Trump met with the director of nursing (DON), who was seeking to revise the patient admission policy. The DON wanted to reduce the proportion of heavy care patients. Ms. Trump told the director of nursing to rewrite the admissions policy before the next staff meeting, and to distribute it for review at the staff meeting.
<
While walking down the hall on her way to lunch, the head of maintenance stopped her and said he couldn’t decide between the four different mowing machines she and he had looked at for purchase. Ms. Trump said, “I don’t care which machine you buy. You and your staff ride them, you decide,” and continued on down the hall to the lunchroom.
<
Shortly after lunch, she had a meeting with the comptroller. The comptroller had been bugging her for the past month about going to a new type of depreciation schedule. Ms. Trump saw no advantages. After a half hour of discussion, she told the comptroller to stay with the current depreciation method and to consider the matter closed.
<
Ms. Trump arrived early the next morning, AlT in tow, before the night shift had left. She decided to go on rounds with the DON. The round was conducted by the night supervisor. Three of the night shift workers left rounds for home partway through. The day shift supervisor arrived at the facility and joined them near the end of rounds.
<
After rounds were over, the DON returned to her office to open mail. Ms. Trump suggested that she and the DON have a cup of coffee from the DON’s ever-ready coffee pot. Ms. Trump shut the office door. She told the DON to speak to the night shift workers who left early and to the day supervisor who arrived late, commenting, “The staff have to understand that rounds are as important as any other aspect of the job.”
<
The weekly staff meeting was scheduled for that afternoon. The DON distributed copies of her proposed policy for balancing the case mix more evenly (Pratt,2010, p. 290). Aside from the usual reports, one action item came up. The night nurses’ aides had been complaining for some time that they should not have to fold and sort patient clothes. They felt this was more properly a job of the laundry staff. Ms. Trump tells the two department heads to get together after the staff meeting and settle the matter between them.
<
After the staff meeting, Ms. Trump invites the AlT, who had shadowed her for these 2 days, into her office and asked him first to describe what he saw as her management style, and then to please give her his frank opinions about her managerial effectiveness.
<
She wanted his advice about whether he thought she needed to change her style any to be more effective.
<
How would you respond to Ms. Trump’s two questions to the administrator in training?
<