A 250 word introduction that identifies the audience to which you are writing and defines the problem you are addressing.

A 250 word introduction that identifies the audience to which you are writing and defines the problem you are addressing.An analysis of how the problem negatively impacts the customer experience.A recommended improvement initiative and the metrics you will continue to track to determine if it has been successful.A visual representation of your work to help communicate your findings and the impact of the recommended improvement initiative to your identified audience. [It does not have to be the visualization recommended in a reply to your initial post, but that is a good place to start.]